"Oh actually, I want a bright orange background. But that’s easy, right? Just one click in Photoshop?"
- My client, after I took 500+ photos with a white background, as requested.
I do graphic design work for a client who regularly asks me to design emails. She has me do the design and send it as a jpeg to her to approve and she then sends it to our web guy to send out in a mass email to our clients and put on our website. She often asks me to add button designs for the web guy to make into clickable links. Every other email she forgets that I’m just making the design and that our web guy adds the links on his end and we end up having this conversation:
Client: The button doesn’t work.
And then, before I can reply:
Client: Call the web guy and ask him how to make a clickable button.
Me: He makes the links clickable on his end. This is just the design. Even if I were to make the whole image a clickable hyperlink to you in this email it will not carry over when you send it to him and he will have to redo it when he sends it out via email and adds it to the website.
Client: WHY DO YOU HAVE SUCH A PROBLEM CALLING HIM WHEN YOU DON’T KNOW HOW TO DO SOMETHING?!
The web guy and I have an understanding that we may have to call each other with stupid questions we both know the answer to with her standing behind us listening from time to time.
Client: I want this in by 9 AM at the latest.Me: Okay.Client: (at 8:45) Why haven’t you submitted it...
Client: I want this in by 9 AM at the latest.
Client: (at 8:45) Why haven’t you submitted it yet?
Me: I thought you said you wanted it by 9.
Client: I said, at the latest! It should be in by now!
Me: To complete the build of your system, could you please complete the following forms as soon as...
Me: To complete the build of your system, could you please complete the following forms as soon as possible.
Client: I’m not sure why the forms need to be filled in.
Me: So what do you want?
Client: Well, what can you do for us?
A collaborator and I were contracted to do an animation project for a client where we use photos to...
A collaborator and I were contracted to do an animation project for a client where we use photos to create a sequence. They gave us a bunch of photos that they either took themselves or got from a stock site, along with audio tracks. They didn’t give us any storyboards or anything, but sent this note:
Client: The character should be seen leaving their car and entering the building. They should be surrounded by a crowd at dusk. We want it “full page (1700x2200).
They gave us three crowd images that topped out at 500x700. There’s one angle of the car, and it was taken in the middle of the day so bright light is reflecting off of it. There are only three shots of the character: one from the knees up, and two medium shots from the chest up. Even better, the background stock shots are all in the middle of the night, not dusk.
I was hired as one half of a crew to shoot a corporate training video just before New Years.I was...
I was hired as one half of a crew to shoot a corporate training video just before New Years.
I was told to arrive and look for the other freelancer, whose name and description I did receive. I was told he would have all the info, but when I showed up I couldn’t find him.
I resorted to asking anyone and everyone for this other videographer, or the original client. Nobody knew anything, until I found ANOTHER freelancer who was doing the same thing.
Turns out, the other freelancer I was supposed to find had subcontracted out to someone else, who in turn had hired another person to actually do it. Neither of us knew who we talking to, and nobody at the company knew who we were.
That’s not all: we found someone who WAS expecting a shoot that day, but they thought they were using the in-house film team – who had hired another company to do it, and THEY subcontracted to me and my original counterpart.
Confused? Me too. Also, note that I said “subcontracted,” not “passed the job.” Every step along that chain people were getting a cut at our expense, WITHOUT passing on necessary information.
The client we finally spoke to and worked with was extremely annoyed with all of them (especially the in-house team) and got us to invoice her directly.
Jon Jones is back! This week he shares his tips for building an income from digital products, and also shares his freelance origin story. HINT: it involves the bible.
- How I Escaped Evangelical Hell: A Memoir https://goo.gl/W6kbt2
Want to support the show?
Leave us a review on Apple Podcasts or recommend us to a friend. It helps immens
Client: So I was thinking about it, and I really think you’re limiting yourself when you use your...
Client: So I was thinking about it, and I really think you’re limiting yourself when you use your computer and not our software. You should think about using our computers.
I use Adobe Creative Cloud. He uses the 1999 Corel Draw.
I did some work for a client who did not pay the final invoice. After repeated requests, I had to...
I did some work for a client who did not pay the final invoice. After repeated requests, I had to sue him in Small Claims court. The judge ruled in my favor and ordered him to pay me within 10 days. He sent me a check, which bounced. He finally paid me in cash.
A few years go by, and he calls me out of the blue, like nothing happened, wanting me to do another project for him. I agreed to do the project if he paid me in full, up front. I met with him twice, but on the second meeting he still didn’t have a check ready.
Me: Yeah, that’s it. I’m afraid I’m not going to do this project.
Client: Why not?
Me: I’ve had payment issues with you before. It’s not looking like much has changed.
Client: Well, I don’t see why this has to ruin our friendship.
Call me silly, but friends do not make friends take them to court to get paid.
This week’s deal is on over 1800 high-resolution patterns that will perk up your website backgrounds, packaging designs, posters and more!
Tired of boring old solid colors when filling in the spaces of your designs? These patterns are dynamic and fun, and easy to drop into any of your existing designs. All 1805 are unique, repeatable patterns that make it easy to create something vibrant and adorable! Each pattern features a theme like flowers, animals, or food and they look great. It’s not hard to imagine the possibilities here.
What’s more, at only $9, or 99% off the full asking price of $1260, buying all 1805 will only set you back the price of two premium coffees. That’s a TON of value for a price you’ll be able to turn around in no time.
During my first full-time job out of school, I got brought on to help with a project that was late...
During my first full-time job out of school, I got brought on to help with a project that was late and over-budget. Things proceeded well for the first few months, until we met with the client on Friday prior to our first major stakeholder demo of the nearly completed application.
Client: Why can’t I do [specific piece of functionality] on this app?
Me: Because that functionality was never specified in the scope or mock-ups, and hasn’t been requested in any of our other project review meetings. This is literally the first I’ve heard of it.
Client: This is a critical piece of functionality, and we have to be able to demo this next Wednesday to the major stakeholders.
Me: Ok, let me see what I can put together over the next couple days.
I worked twenty hours that weekend, 14 hours Monday (Valentine’s Day), and 16 hours Tuesday (my wife’s birthday). My overtime was all un-compensated since I was a salaried employee. The work paid off in the end - I had the requested functionality built and working by our stakeholder demo on Wednesday. Then I got this news:
My Boss: The client just called, the stakeholders had to push the meeting back to next Wednesday.
My Boss: Yeah, I know. Take the day off, you more than earned it. And give my apologies to your wife.
At least my boss was a stand-up guy.
I work at a place that embroiders goods for corporations and resorts. Some designs are pre-set and...
I work at a place that embroiders goods for corporations and resorts. Some designs are pre-set and used by multiple organizations; we just change a few details to make it work for the clients. Sometimes salespeople forget the limits the production end sets for the stitch files my department makes.
Me: I noticed you asked for extra text at the top of design X, and there’s no room for that on the goods that were ordered. We have a solution that we think your customer would like, though.
Client: Oh, no room at the top? Let’s move it to the bottom. I’m sure that will work better than your solution.
Because somehow a hat gets taller that way…
I’m a freelance video producer/editor. Recently I took a meeting at a small-ish business who was interested in producing a series of documentary-style videos about their company. The meeting went great and I felt confident I had just landed a new client. They even gave me a free sample of their product to take home with me as the meeting was ending.
Or so I thought.
As I was leaving, one of the people in the meeting handed me a sheet of paper which they described as an ‘editing test’ that they wanted me to complete, with a deadline the following week.
I thought this was pretty weird, but thanked them and left their office. Looking over their ‘test,’ I quickly realized it wasn’t so much a test as it was a full-blown, narrative commercial they expected me to cast, produce, shoot and edit for free (featuring the free sample they gave me). All in one week.
The concept was fairly elaborate, involving action, lots of sound design, fire and at least one actor (and it had absolutely nothing to do with the projects we had discussed in the meeting).
The kicker was that the script specified that the whole thing took place outside in the woods, and at the time it was winter in the northeast.
Needless to say, I’m not working with them.
I do some design work for a bookshop. This year, a pretty major book was published and they asked me...
I do some design work for a bookshop. This year, a pretty major book was published and they asked me to design a pre-order promotional poster. I got the rights to the associated artwork and went through several minor revisions throughout. Honestly, the whole thing was vaguely frustrating, until one final straw.
Client: What you’re doing, just… isn’t quite right for me.
Me: That’s a little vague… and you’ve signed off on everything so far. What are you looking for?
Client: I want the posters to be black and white, but with more color.
Me: Here is the service sticker design. As we
discussed, I will not make any revisions to this design for free. If you must
have a revision, there will be a small fee.
Client: This is unacceptable. You must start over.
Me: I’ve done exactly as you asked. The sticker has your logo and enough space to write down dates and descriptions for five services. If you tell me what you would like changed, I will make the changes for a small fee.
Client: You need to make it look better.
Me: That isn’t very descriptive. What don’t you like about it?
Me: I don’t think this is going to work out.
Me: Hello! Attached you will find two concepts for the book design. Please let us know which one you...
Me: Hello! Attached you will find two concepts for the book design. Please let us know which one you prefer and then we will design the rest of the pages.
Client: We prefer Concept B but we aren’t sure we like the color. Can you please make it blue?
I looked at Concept B.
It was blue.
Me: I’m happy to change the color, but the concept is already designed with blue as the predominant color. Are you looking at the file on your screen or printed out? Sometimes standard office printers can make colors look off.
Client: I’m looking at it on my screen and it is definitely gray and not at all blue.
Me: Hmm… that’s strange. Take a look at this file and let me know what you think.
Clients: That’s great! Thanks. You can go ahead with the rest of the design.
I changed the color by shifting the color code a single digit. To the untrained eye, both files would appear to be the exact same blue. I still have no idea what happened there.
"We have a limited number of free samples, so make sure to note on the flyer that they’re for paying..."
I’m a freelance illustrator, and I’m also a huge fan of this show about a family who owns a burger...
I’m a freelance illustrator, and I’m also a huge fan of this show about a family who owns a burger restaurant. In this social media group I’m in, people are dying to have themselves drawn in the style of the show. I posted my page, and let people know I could do this.
Client: I’d like my family done in the style. Money is no object.
Me: Okay. We can discuss something, and then I can give you a quote.
He tells me what he wants, and I let him know that it would not only take some time, but it would be labor-intensive, so the price is going to reflect accordingly.
Client: I have money. As long as it’s on point, I’ll pay a reasonable price.
Me: Okay. However, as stated in my terms and conditions, I require payment up front.
Client: I’ll pay if it’s on point. Money is no object.
Me: I’m sorry, but I don’t work for free. I could do an example by drawing a character from the show, and you can decide if you wish to buy my services then.
Client: Okay, here’s what I want in the example: [lists everything he’d asked for in his commision].
Me: My example will be a pre-existing character. As stated, I require payment up front.
Client: Money is no object! I’ll pay a reasonable price if it’s on point!
I didn’t return his messages after that.